Can’t believe I pay for this kind of vehicle insurance

Ongoing issues with my claim with Discovery Insure after a car accident; consultants not capturing information on their system, not sending rental car extension to Avis and then leaving me to deal with the rude Avis Investigators, no updates on progress on my claim or returning phone calls. Requested a recording of a call with the call centre to be found where a consultant told me they had extended my courtesy car rental period. logged 2 requests to have a manager or supervisor phone me. Still no feedback if the call was listened to however they did send me an indemnity form and told me they would post a CD of the recording to me. 2 weeks later.. still no feedback.

Then they sent my vehicle for repairs to Fleet VIP Solutions; 2 weeks past completion date, every day it’s a new excuse why they aren’t finished yet (and it’s not waiting for parts) that is if they answer your call or phone you back after 3-4 calls a day as promised. No courtesy vehicle available, when they do promise to arrange a rental vehicle it never happens and theres a number of excuses for that too. And then the best is, 2 hours before delivering my vehicle, Fleet VIP Solutions phones me to tell me they found some scratches on the back bumper (which wasn’t even damaged in the accident) and they re-sprayed it but it’s not the same blue colour as the rest of the car but it looks really nice like this. The Driver delivering the vehicle was given the wrong address and the vehicle was delivered at 19h00 making it difficult to inspect the vehicle in the dark.

Very poor and disappointing service from Discovery Insurance. My partner and I have been with Discovery for a while and have previously referred a number of people to Discovery. But now in the process of moving my Medical Aid, Vitality, Life Insurance with Car and home insurance from Discovery to another provider.