KM
Kate M

1 reviews | Active since Jun 2011

02 Oct 2015, 12:35

cant be trusted.

I called discovery insure to cancel my insurance with them I spoke to Buitumelo and she offered me a discounted premium, I did not take it immediately but I called the next morning requesting the quote she gave me, then the following day I called again to accept the quote, the gentlemen I spoke to said he is activating the policy and he will send me the documents, to my surprise later that week I learned I don't have a cover with discover when I go to tiger wheel for my discovery drive assessment. It was so embarrassing I called discovery and spoke to Mr Peterson by the time I finished with him tiger wheel was close for me to do the assessment. He gave me a policy more expensive than the one I activated but he said he could see on the system that I called and he promise to speak to his manager and drop the premium. I waited for his call for three weeks and he never called, I spoke to a different person every time I call and they all promised to call me back but never did, until I speak to Nicolar she promised she will listen to the calls and give me feedback that was two months back and I'm still waiting, she doesn't even bother replying to my mail.

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Replies (1)
Discovery Insure
Discovery Insure's reply02 Oct 2015, 16:02
Official
Hello moganwem,

Thanks for taking our call. We apologize for such an experience, we'd like to make things right.

We'll discuss this further at your convenient time, please let us know by response to our email.

Regards
Thabani

Best regards,