Cannot sort tracker problem

Good day

I had a problem with my tracker and posted a complaint on 23rd April. I had been mailing for nearly 2 weeks dealing with 8 different agents which was waste of my time. Nash came back to me but the problem persists. Last week an IT guy called to ask what phone I was using. Weird because my son also uses Samsung and has no issue with his tracker.

I was promised by Nash that this problem would in no way affect my rewards. They would use Jan to Mar figures to score me. Now please you expect me to accept R162.50 when my norm is R500?

Please sort this out asap and pay the difference into my account

Please advise how this problem is going to be resolved as I am not forfeiting anything. This is not my fault if there are phone updates and you people cannot get your act together.

Regards Colette Wileman