ME
Matthew E
1 reviews | Active since Nov 2011
20 Nov 2023, 11:44
Cannot get someone to help me stop my policy.
My car insurance premium more than tripled in one month after a reclassification of my vehicle. I have found a much more competitive quote and would like to discontinue my Discovery car insurance, but I cannot get hold of anyone to help me. After reaching out by email, I got one phone call and an email from the retentions office, but I cannot get hold of them now. When I call the call centre, I get a response saying that call volumes are too high. What do I do when I can't get hold of my insurer to stop my policy? It is not a good look for a company to make it so difficult to part ways with.
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Replies (1)ME
Matthew E's updateReviewer Update
21 Nov 2023, 08:23Good day
Thank you for your reply.
I unfortunately have not been contacted. The end of the month and my next debit order is approaching and I am concerned I will not be able to resolve this in time. I first raised this on 15 November.
Thank you for your reply.
I unfortunately have not been contacted. The end of the month and my next debit order is approaching and I am concerned I will not be able to resolve this in time. I first raised this on 15 November.
ME
Matthew E's update21 Nov 2023, 08:23
Reviewer Update
Good day
Thank you for your reply.
I unfortunately have not been contacted. The end of the month and my next debit order is approaching and I am concerned I will not be able to resolve this in time. I first raised this on 15 November.
Thank you for your reply.
I unfortunately have not been contacted. The end of the month and my next debit order is approaching and I am concerned I will not be able to resolve this in time. I first raised this on 15 November.