Cannot get a simple thing right

<p>I have not recieved my cash back o fuel expenses for a while. I reported the probkem very clearly and recieved an email telling me someone will contact mei get it fixed but check my details on line, still says there is a tracker problem. Still no cash back despite me buying at bp every mont with the discovery insure vitality card.</p> <p> </p> <p>Can someone please phone me to get it sorted and get my cash back since putting my vehicle on vitality drive.</p> <p> </p> <p>Thank you</p> <p>Andy Smith</p>