Cannot believe the ineptness in providing service

I have since end of November 2015 been trying to get my car's insurance claim processed. Although all the contact details on my policy is correct, Discovery managed to get that wrong. Both email and phone number used in correspondence was wrong. Several mails and calls later we got that sorted and I eventually succeeded in getting an assessment on 10Dec, only to have them tell me afterward I did not go. Several phone calls later, including one where I had to hold whilst they speak to the assessment center, I was told they found it. Then nothing until I phoned again in January. Then I got a email from the panel-beater on 11 Jan which is very far from where I work and stay to confirm a booking with another issue: I drive a Subaru Forester 2.5 and although that was clear from the photos, the assessment states its a Subaru WRX 2.0 valued at R150K less than mine. It also means they probably order the wrong parts. Booking-in date 17 February.<br> <br> I have also tried to get Discovery to select panel-beaters closer as it is unacceptable for me to drive to so far when there must be good Subaru approved panel-beaters closer. There is more but my space and patience is up!