DM
Dipuo M

1 reviews | Active since Feb 2015

03 Feb 2015, 12:12

Cancelled Policy debited for 2 months

I cancelled my policy on 22 Dec.<br> it was too late to stop the debit order for Dec but i would be reimbursed in early Jan.<br> the DQ track was removed 23 Jan... still not reimbursed.<br> end Jan, the debit order for Feb went through.<br> <br> when i call the standard anser is the cancellation was not processed and it is being escalated to the manager to call me to cancell the ploicy<br> the money has been processed and will be paid back within 48 Hours.<br> <br> To date , no one has called me back after numerous calls.<br>

0
Replies (1)
Discovery Insure
Discovery Insure's reply03 Feb 2015, 15:07
Official
Hello dcman,

Thank you for bringing this matter to our attention.

Judy in our Retention team has since contacted you to confirm the cancellation of your policy as per your inital request, the refund in question has also been refunded accordingly.

We apologise sincere for the manner in which your request has been handled and for the frustrations caused.

Kind Regards,
Tsholofelo
Discovery Insure