mC
michael C

1 reviews | Active since Nov 2019

13 Nov 2019, 11:44

Cancellation with great service

Outstanding service from Zimkita Sundu from the Retentions department with Discovery Insure. Thank you for your understanding and assistance. If I had not sold my car she would have probably won me over to stay with Discovery she is that good. She gave no pressure or uncomfortable questions pure understanding and seeing me through the cancellation in a very nice way. She organised the cancellation with a pro-rata refund within seconds. She is a good asset to the business. I come out of a call centre environment and to give credit where its due it is meaningful and I'm happy to return the favour. Good work Zimkita Sundu. I will definitely join in the future.

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Nov 2019, 14:16
Official
Good day Michael, 

We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team. 

Regards
Discovery Insure