Cancellation Process

<p>I sent an email to the discovery insure maintanance address enquiring about cancellation of my policy, was advised to send an email with the instruction to cancel which I did. Got an automated email that the policy will be cancelled within 48hours, came debit date the premium was debited from my account. I then got missed calls and a voice message that my query has been escalated. I don't understand why there is such stalling just to cancel my policy. I decided to have the debit order reversed with my Bank as clearly there are some issues with cancelling the policy. Then you send a text and email that my policy has been suspended, suspended when i have requested cancellation?. This is disappointing service. NB there is a reason why I chose to send an email as my preferred method of communication, I do not like phone calls.</p>