TM
Tintswalo M

1 reviews | Active since Sept 2014

30 Jun 2015, 14:29

Cancellation of the car insurance

I have a car insurance with Discovery insure, last month my premium was increased without me being informed at all, when i called in i was told they cant do anything about it its the annual increase, i then decided to shop around for the insurance when i thought im over priced for the model of car im driving, today i finally find the insurance that is covering my needs at a reasonable price. <br> <br> I called them to advice of my plan to cancel insurance with them, they agreed to cancel without a problem however they will cover until the 28th July instead of 31st July, when i asked why they said i pay my premiums on the 28th of the month and that is the last day of my cover, i then asked how possible it is because that was not the agreement i had when i took the cover, they told me its the new process theyve put in place however i was not informed and why should these changes affect me indirectly.<br> <br> I need then to cover me until the 31st July as agreed instead of them telling me they will pro-rata for the 3 days which i think its sick. i have already agreed with my next insurer the cover will start on the 1st August and i dont need gaps that will be costly for me in case of emergency.<br> <br>

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Replies (1)
Discovery Insure
Discovery Insure's reply30 Jun 2015, 16:18
Official
Hello TintswaloMahange,

Thanks for speaking to us earlier to address your concerns.

We have reviewed your premium and sent you an email, please respond. Please accept our apologies for the manner in which your increase was handled.

Regards
Thabani