Cancellation of Discovery Insure policy

On the 24th April I was convinced by a Discovery Sales agent that the Car and Home insurance cover that was offered was an excellent deal. As he was working under supervision, I agreed on the basis that I would have questions before the inception of policy that would need to be answered. On the 25th April I received cancellation and a welcome note from FGro Financial services. I subsequently went onto the Discovery website and requested a call back with regard to questions round the policy. To date no callback. This morning I sent the broker an email requesting the same. Nothing as yet. I called Discovery at 14:16, the service agent , Thomas told me he would transfer me to cancellations, I held on for 6 minutes and the call was transferred to a voice recording requesting a message to be left. If Discovery could not dignify an email, would they return a message. I doubt it. The sheer frustration in this exercise of trying to obtain more information on the product I am purchasing is not worth the aggravation. I would appreciate it if someone could take the time to just cancel the policy now as this experience has left a bitter taste, which I would not want to experience if and when it gets to claims stage.