Cancellation not processed

I sent through a cancellation request via email on 25 March 2016 to insuremaintenance.<br> <br> On 29 March I received a call from your retention dept. The person I spoke with sounded as though the call to me was one of his first.<br> <br> I advised that I am moving to another insurance (Marsh brokers) at a lower monthly premium with lower excess and more benefits.<br> <br> We agreed that he would send me a quotation which included buildings insurance. I received it, this was in no way better - so why did he bother wasting my time and frustrating me?<br> <br> My cancellation request was NOT processed as instructed in my email on 25/03 - somehow he decided unilaterally keep my policy active and make me pay two insurers.<br> <br> To make sure that there was no confusion of my intent to cancel, on 30/03. I sent an email to insuremaintenance and said that I do not accept the quotation and that the cancellation should be processed.<br> <br> To my surprise I was debited this morning. I called and spoke to the retention team and was told I need to wait 7-10 days to get my money (that was taken without consent) back in to my account or I could GO INTO THE BANK and ASK for my money.<br> <br> Thanks Discovery Insure.