Cancellation

We cancelled our contract on the 20th and was advised that we could ask the bank to reverse the debit order and effectively this would effect the cancellation. <br> We however approached the bank and we were told it is not possible to do such a reversal.<br> <br> The debit order went off a few days later and we contacted Discovery regarding the refund and were told that this would be done within 48 hours.<br> <br> Today, after a few days I called again to follow up and was told the refund was actually not going to happen until the tracker was removed from the vehicle.....something that none of the guys had mentioned. The appointment for the removal was only scheduled today for the 17th. I requested to push this date closer even if it meant that I go to the fitment center to get this done. I can live with the fact that people make mistakes and forget to mention important concepts, but when a company ceases to focus on giving the kind of service that customers are led to believe they are paying for.....I guess I was just a number all along...noone cares.<br> <br> One of the reasons for joining discovery was the sense that I would get personalised service but it seems like this is no longer true of the company.