Cancelation of Policy, yet deducted the next month

I have phoned the helpdesk to give notice of my policy - I spoke to Ruth and was informed that they have system issues at the moment. I have followed up by sending an e-mail to cancel my policy with references back.<br> My wife was called on the 26th with a new proposal that's ruffly 800rand less than normal. My wife informed the person to contact myself on the 27th to see if I am willing to change my mind. I was not contacted<br> This morning the original amount has gone of my account after I have informed your helpdesk that I am cancelling my policy and followed up in writing on the 19th.<br> <br> Since I have given you plenty of time for this notice and in my mail \NB. You are no longer authorised to deduct a next payment."and still gone ahead to do this - This is becoming a ***** issue.<br> I advice you to make the necessary arrangement to get the money returned to me. <br> <br> I have phoned your helpdesk this morning again in this regard spoke to Zondile. I was informed I will be contacted in this regard. """