NS
Natashja S
1 reviews | Active since Aug 2009
29 Jan 2026, 12:14
CANCEL
My insurance was cancelled and my last day is the 31st of Jan, but I'm still getting SMS that a debit order will go off on the 1st of Feb.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
29 Jan 2026, 12:27Hi Natashja
Thank you for bringing this to our attention. We apologize for the confusion caused by the SMS. One of our advisors will contact you shortly to review and address your concern.
Regards
Discovery Insure
Thank you for bringing this to our attention. We apologize for the confusion caused by the SMS. One of our advisors will contact you shortly to review and address your concern.
Regards
Discovery Insure
Discovery Insure's reply29 Jan 2026, 12:27
Official
Hi Natashja
Thank you for bringing this to our attention. We apologize for the confusion caused by the SMS. One of our advisors will contact you shortly to review and address your concern.
Regards
Discovery Insure
Thank you for bringing this to our attention. We apologize for the confusion caused by the SMS. One of our advisors will contact you shortly to review and address your concern.
Regards
Discovery Insure
Discovery Insure's replyOfficial
29 Jan 2026, 13:05Hi Natashja
We have tried to contact you but were unable to reach you. The SMS you received was system-generated, as we are currently in the month-end billing phase.
Your cover remains active until 31 January 2026, and as your debit order date is the 1st of each month, the SMS was triggered automatically. Please be assured that you should not be debited. Should any debit go through on 1 February, it will be refunded.
We will continue to monitor your policy and apologize for any inconvenience caused.
Regards
Discovery Insure
We have tried to contact you but were unable to reach you. The SMS you received was system-generated, as we are currently in the month-end billing phase.
Your cover remains active until 31 January 2026, and as your debit order date is the 1st of each month, the SMS was triggered automatically. Please be assured that you should not be debited. Should any debit go through on 1 February, it will be refunded.
We will continue to monitor your policy and apologize for any inconvenience caused.
Regards
Discovery Insure
Discovery Insure's reply29 Jan 2026, 13:05
Official
Hi Natashja
We have tried to contact you but were unable to reach you. The SMS you received was system-generated, as we are currently in the month-end billing phase.
Your cover remains active until 31 January 2026, and as your debit order date is the 1st of each month, the SMS was triggered automatically. Please be assured that you should not be debited. Should any debit go through on 1 February, it will be refunded.
We will continue to monitor your policy and apologize for any inconvenience caused.
Regards
Discovery Insure
We have tried to contact you but were unable to reach you. The SMS you received was system-generated, as we are currently in the month-end billing phase.
Your cover remains active until 31 January 2026, and as your debit order date is the 1st of each month, the SMS was triggered automatically. Please be assured that you should not be debited. Should any debit go through on 1 February, it will be refunded.
We will continue to monitor your policy and apologize for any inconvenience caused.
Regards
Discovery Insure