Can't complain about service, because there ain''t NONE!!!

<p>On the 6th of June (Monday) we had a brake in at our home, our house was pretty much ransacked. My husband called Discovery's claim department and spoke to a Erwin Moller. He assisted in the matter and asked us to send him the inventory list of all the stuff we noted that was missing at the time. Turn around period was until the Friday the 10th June but he made a exception and gave us till the 13th (Monday) to submit the necessary documents. We would have submitted earlier but we had to supply their offices with quotes from a variety of clothing outlets where we remembered buying our clothes. This was time wasted as most outlets refused because how can you quote on a item that is no longer in the store. Some clothing that were ****** was bought 2-3 years ago.</p> <p>The 13th June my husband submitted all the necessary documents to Erwin Moller. Every day myself or my husband would phone Erwin's office to get a update on the case but to NO availability! Whenever one of us call, Erwin is either busy on the phone or is not in the office. We then leave messages with the switchboard operator in the hope that he will return our calls, but it never happens. 8 working days later I decided yet again to phone Erwin but this time refused to leave a message and demanded to stay on the line until i speak with him. After a good 15-20min they eventually put me through to him. After apologising for his bad customer service he insured me that the case is almost done he is just waiting on two more qoutes, but it will be finalised on the next tuesday (28th June). I asked him to PLEASE keep us in the loop via email or sms. Tuesday me and my husband started the whole process all again!! Erwin Moller has yet again vanished of the face of the planet. Leaving emails and messages with the switchboard staff , everytime he is busy on the phone with other customers, just funny how he never returns our calls, even though we are customers as well... On the 29th June my husband phoned the offices again and demanded to speak to Erwin's boss. The operator (donovan) gave us a email address but we wanted a contact number as email will take forever. My husband succeeded in getting hold of a Mr "Porch", who immediately said he will take the case over from Erwin and said that the case was finalised monday already (27 June). He insured my husband that he will be in contact with him, and will call him back before 14:00 that day to give him a update on the whole case... It is more than 24 hours later no word from Mr Porch. When we phone him, his phone just rings....</p> <p>I can totally understand that this kind of claim can take up some time, BUT communication is key here, keeping the client up to date is first priority. No response after so many attempts to reach the people who is suppose to handle our claim is unexceptable!!</p> <p>All we asked for was communication.</p> <p>I will not recommend Discovery Insure to any individual out there.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>