1 reviews | Active since May 2017
Can't access account dashboard or claim rewards
<p>For 2 months now I have been calling them with issues regarding my account. First there was a problem merging my account (health and car insurance) and since that was sorted I haven't been able to access my dashboard or claim any rewards. Literally 5 times now I have been told that this was escalated to the team manager and that people would phone me back. No one ever phones me back and when I call back 2 or 3 days later I get told the issue has been resolved and yet still nothing works. So far I am very unimpressed with the service.</p>
Thank you for bringing this to our attention.
Please be advised that the concerns raised have been acknowledged by the vitalitydriveDQ management team, and are currently in the process of working on a resolution.
We will provide feedback in due course.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
Please be advised that the concerns raised have been acknowledged by the vitalitydriveDQ management team, and are currently in the process of working on a resolution.
We will provide feedback in due course.
Regards,
Sakhe
Discovery Insure
Thank you, I will be waiting for a response.
Thank you, I will be waiting for a response.
It has now been nearly another week and there are still problems linked to this. The update is this: last week I got a call telling me that some of my information was wrongfully deleted (something about my entity). When I made a call this morning I was told by your agent that she was not able to find my profile when I gave her either of my passport numbers or policy number. Am I still covered? what is going on here? This just seems to be getting worse and worse!!!!!!
It has now been nearly another week and there are still problems linked to this. The update is this: last week I got a call telling me that some of my information was wrongfully deleted (something about my entity). When I made a call this morning I was told by your agent that she was not able to find my profile when I gave her either of my passport numbers or policy number. Am I still covered? what is going on here? This just seems to be getting worse and worse!!!!!!
Thank you for taking our call.
As discussed the system issue has been resolved, as of Monday, you should now have access to the vitalitydrive dashboard.
We apologise again for the inconvenience.
Thank you for taking our call.
As discussed the system issue has been resolved, as of Monday, you should now have access to the vitalitydrive dashboard.
We apologise again for the inconvenience.
Thank you, the issue is now indeed resolved.
Thank you, the issue is now indeed resolved.