SW
Shelley W
1 reviews | Active since Jul 2012
12 Oct 2015, 07:42
Called to upgrade, no call back as promised
I called the call centre over a week ago, I got through to an agent who promised me a call back, no one has called me back as yet. I would like to upgrade my household insurance
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Replies (1)
Discovery Insure's replyOfficial
12 Oct 2015, 10:12Hello The Watcher,
It is unfortunate that when we called you this morning you advised that you are not the policyholder and we should call your husband who is also not answering his phone. We regret that due to the mannerism we are unable to assist and ask that your husband call the call centre for assistance with the policy.
Note we are an inbound call centre, should you need assistance via email, and you are also welcome to email us at ***.
Regards,
Sekgobola
Discovery Insure
It is unfortunate that when we called you this morning you advised that you are not the policyholder and we should call your husband who is also not answering his phone. We regret that due to the mannerism we are unable to assist and ask that your husband call the call centre for assistance with the policy.
Note we are an inbound call centre, should you need assistance via email, and you are also welcome to email us at ***.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply12 Oct 2015, 10:12
Official
Hello The Watcher,
It is unfortunate that when we called you this morning you advised that you are not the policyholder and we should call your husband who is also not answering his phone. We regret that due to the mannerism we are unable to assist and ask that your husband call the call centre for assistance with the policy.
Note we are an inbound call centre, should you need assistance via email, and you are also welcome to email us at ***.
Regards,
Sekgobola
Discovery Insure
It is unfortunate that when we called you this morning you advised that you are not the policyholder and we should call your husband who is also not answering his phone. We regret that due to the mannerism we are unable to assist and ask that your husband call the call centre for assistance with the policy.
Note we are an inbound call centre, should you need assistance via email, and you are also welcome to email us at ***.
Regards,
Sekgobola
Discovery Insure