Call centre unable to call clients ba at any point

Friday was my third attempt at attempting to are changes on my partners policy. I called in earlier last week and the last person I spoke to I advised that I was making the changes on my partners behalf and that he can call him if need be to get permission. He advised that he would call us later as the call centre was busy. No one called us back.<br> On Friday I spoke to Boitumelo who flat out told me that she could not under any circumstances call me nor my partner as they were an inbound call centre. I asked if she could maybe call when the calls die down and her response was NO. Seriously? She said that she could not call back at any point.<br> <br> Her service was disappointing and unsatisfactory as she made no effort whatsoever to offer a solution.<br> Out of frustration I said she should nevermind and I would figure it out myself and she simply said OK.<br> <br> My partner is taking delivery of his vehicle tomorrow and the amendments need to be made ASAP. This is poor service for Discovery.