Call Centre Efficiency with Insurance Claim

We submitted claim on repairs to be done to a cellphone. Toko Morakile from the claims department at Discovery Insure was dealing with our claim. From day one he really listened to our concerns and requests. He reminded us daily of outstanding documents that still need to be submitted and therefor gently forcing us to do our bit so that he can do his. The claim was finalised within 5 working days from submission!!! Toko's attitude and willingness to assist and help was amazing.