CALL CENTRE BAD ATTITUDE

I received a call from a consultant at the beginning of April to offer me a quote. As I was in the process of moving and going overseas I asked her to contact me in May. She called today and asked if I remember that I'd asked her to call. I apologised for giving her the run around and asked that she rather call next week as I was snowed under at work. This was greeted with silence followed by her putting the phone down without a word. I called discovery insure to complain. Spoke to a very nice young lady who offered to connect me with the right department. That didn't happen. Held on, only to be disconnected. How do you expect to entice new business with this type of attitude. Absolutely shocked at the unprofessionalism.