Call Center useless
Changed from smart DQ to Standalone 4th Aug , since then i have been calling requesting my drive goal to be amended , after numerous calls , no one is getting back to me. no im liable for Cell Phone bill i must pay as i have missed goals, this is money i don't not have . please i am begging can this issue pls be resolved . for crying out loud i cant afford to pay for cell phone benefit
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Discovery Insure's replyOfficial
03 Sept 2021, 11:31Good day Nomathamsanqa,
Thank you for raising your concerns.
we recognize your query and it has been escalated with the relevant systems team.
A resolution is underway...
"We have identified your inquiry with the Standalone goal adjustment as a part of a larger issue which requires a core change from our system s department. We are working on resolving the matter and will update your goals backdated once the issue is resolved. I will be communicating with Discovery bank to arrange a refund of premiums charged for your IPhone benefit as a result of goals not being achieved for Discovery Insure. effective 06 August 2021. Please allow a turnaround time of 3-5 working days for further feedback."
More will be communicated with you in due course.
Our apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for raising your concerns.
we recognize your query and it has been escalated with the relevant systems team.
A resolution is underway...
"We have identified your inquiry with the Standalone goal adjustment as a part of a larger issue which requires a core change from our system s department. We are working on resolving the matter and will update your goals backdated once the issue is resolved. I will be communicating with Discovery bank to arrange a refund of premiums charged for your IPhone benefit as a result of goals not being achieved for Discovery Insure. effective 06 August 2021. Please allow a turnaround time of 3-5 working days for further feedback."
More will be communicated with you in due course.
Our apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Sept 2021, 11:31
Official
Good day Nomathamsanqa,
Thank you for raising your concerns.
we recognize your query and it has been escalated with the relevant systems team.
A resolution is underway...
"We have identified your inquiry with the Standalone goal adjustment as a part of a larger issue which requires a core change from our system s department. We are working on resolving the matter and will update your goals backdated once the issue is resolved. I will be communicating with Discovery bank to arrange a refund of premiums charged for your IPhone benefit as a result of goals not being achieved for Discovery Insure. effective 06 August 2021. Please allow a turnaround time of 3-5 working days for further feedback."
More will be communicated with you in due course.
Our apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for raising your concerns.
we recognize your query and it has been escalated with the relevant systems team.
A resolution is underway...
"We have identified your inquiry with the Standalone goal adjustment as a part of a larger issue which requires a core change from our system s department. We are working on resolving the matter and will update your goals backdated once the issue is resolved. I will be communicating with Discovery bank to arrange a refund of premiums charged for your IPhone benefit as a result of goals not being achieved for Discovery Insure. effective 06 August 2021. Please allow a turnaround time of 3-5 working days for further feedback."
More will be communicated with you in due course.
Our apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Best regards,