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Sathi S

1 reviews | Active since Feb 2020

28 Oct 2022, 09:31

Call Center Revamp !

It leaves me with great displeasure that I have to use this platform to inform others about my horrible experience 1. I didn't even mention the fact you'll did an increase in premium because of flooding from others who claimed 2. Insure maintenance department most if the time cannot get hold of 2. Telephone etiquette- unsympathetic to callers - called on 27/10/2022 - 11:39 , 14:52, 15:21, 16:36 × 3 ...numbers ***/ ***..despite informing the persons on the recieving end that I was using prepaid was unsympathetic towards this fact ..R 24 wasted excluding..e-mails and ..Watsapp messages.. 3. Phoned to follow up..Policy - ***/ ***- Diamond Status 4. Your call center structure needs a major revamp - highly dissatisfied- means if I need your help you'll cannot help me ?

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Replies (3)
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Sathi S's update28 Oct 2022, 09:55
Reviewer Update
Called regarding a follow-up for a rebate using your car service partner " Bosch " umbilo road
- tried calling your call center...they make you wait forever despite making mention that I was using a prepaid phone ... they haven't given me my rebate yet!! All this is frustrating and pushes me to look at other insures who want business 😒..disappointing

SS
Sathi S's update28 Oct 2022, 14:07
Reviewer Update
It is sad to not that all information has not been read... it is disappointing that an established company is operating in such conditions..if I knew I wouldn't have joined...looks like you'll don't need the claim free premiums nor good driving ? 1. I did e- mail 2. I was doing the follow up
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Sathi S's update28 Oct 2022, 16:57
Reviewer Update
Dear Representative of " Discovery " as you requested for me to forward what I already forwarded to insure complaints with reference number *** ...NO RESPONSE RECEIVED..THIS IS ANOTHER DEPARTMENT THAT THE DIRECTORS NEED TO LOOK INTO !! I WOULD EMPLORE THE DIRECTORS AND SHARE HOLDERS TO CHECK HOW BUSINESS IS RUN FROM GROUND LEVEL