Call center

I did a Tiger Wheel and Tyre Multi-point check on 1 of the vehicles on my plan on 28 Jan 19 ( Umhlanga) By 30 Jan I did not receive the automated email message acknowledging the updating of Multi-point check.I checked through the Multi-point document and noticed the wrong policy number. (Incorrectly entered by Staff and Tiger Wheel and Tyre) I emailed vitalitydriveinfo the same day and asked them to capture it. I sent through scan of check. A few days later I checked the app and noticed it was not updated. I called the Discovery Insure call center on 12 Feb. Was told to re-send the scan of the Multi-point check. I emailed Lerato Mbele again and got email stating it was captured and the following "Please be advised 150 DQ points have been captured for vehicle safety. Your reference number: ********** 405"

Today I noticed the Vitality Drive rewards statement and it shows the Multipoint check and service history not updated (150 points)

Calling and emailing doesn't seem to get the issue rectified.