By far the worst customer service

Claim was logged on the 5th of August when I enquired on progress on the 19th of August I was informed that they were still trying to get the accident report and authorisation was not approved yet in that time i had no correspondence from them to advise that there was a issue. On the same day I sent the accident report as well as a e-mail for Keneilwe to contact me urgently all I received was a mail to advise that the claim had been authorised. I have had endless hassles with the panelbeater Bredren Auto and was told after I called Discovery that it was my responsibility to sort it out with them. As at 12/10/2015 I still dont have my car back and at no point did I get any feedback from Discovery I have not been able to speak to Keneilwe Motlokwane once, not once. It was a one way communication all the way. Staff do not return calls. Staff do not reply to emails. Probably one of the worst customer service experiences I have ever had.