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Vuyi N
1 reviews | Active since Oct 2018
05 Feb 2022, 08:37
Bunch of ******* who still debit me for Dec, 3 debit orders for one month. *****ers
bunch of ******* the fact that I’ve been calling and email your company for the 3 debit orders that went out from my account for the month of Dec, been escalating this ever going to be resolved as your finance and management team still haven’t resolved this? 2 weeks later I still haven’t got this resolved and what makes me so angry is all the bank statements are there. Please can you attend to this urgently
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Vuyi N's updateReviewer Update
07 Feb 2022, 18:28Thank you for your response but please note I do not accept the way Dylan handled my complain. He made and twisted the whole complain to suit he’s narrative, very arrogant and doesn’t want to listen. I had to do a conference call to include my banker in order to confirm all transactions. I hope this will be sorted urgently especially after getting a confirmation from my bank about all the transactions that discovery insure did in my account that were not authorised by me. I hope this will be sorted urgently.
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Vuyi N's update07 Feb 2022, 18:28
Reviewer Update
Thank you for your response but please note I do not accept the way Dylan handled my complain. He made and twisted the whole complain to suit he’s narrative, very arrogant and doesn’t want to listen. I had to do a conference call to include my banker in order to confirm all transactions. I hope this will be sorted urgently especially after getting a confirmation from my bank about all the transactions that discovery insure did in my account that were not authorised by me. I hope this will be sorted urgently.
VN
Vuyi N's updateReviewer Update
09 Feb 2022, 14:32Good day please note, this is still not resolved after the conference calls we made with the banker to your insurance department regarding this ***** with funds being deducted on an unauthorized account. no refund has issued or premium allocation towards. now my insurance is suspended. Bank went as far as providing trace ID numbers for the 21 Jan transaction but still nothing is happening. i am very heartbroken and very sad with this treatment from you as my insurer.
VN
Vuyi N's update09 Feb 2022, 14:32
Reviewer Update
Good day please note, this is still not resolved after the conference calls we made with the banker to your insurance department regarding this ***** with funds being deducted on an unauthorized account. no refund has issued or premium allocation towards. now my insurance is suspended. Bank went as far as providing trace ID numbers for the 21 Jan transaction but still nothing is happening. i am very heartbroken and very sad with this treatment from you as my insurer.