Bumper bashing gone wrong

I had a bumper bashing 3 weeks ago, i had a Discovery ****le in my vehicle and they called me immediately to ask if i was ok without me even having to call and notify them. They automatically detected, i was well impressed. Things moved so fast and efficient, i didnt have to deal with anything, i was convinced i was in good hands and everything was gonna go smooth. They arranged a rental as per my scheme and everything was A OK. WRONG... after a week i still had heard nothing back and made an inquiry via the email address i was given, perhaps this email got lost due to not ever receiving a response. A few emails of requests later, I then called for an update and was told they are waiting for a quote from the panel beater and should have it soon. 2 weeks go by and i then get told oh... My car is still under warranty ( YES, Discovery you shoud know this by looking on your system on the day of the crash.) So due to my vehicle being under warranty the current panel beater is not allowed to fix it so now it has to go to an accredited dealer. 2 WEEKS WASTED due to the negligence of Discovery. My car then gets towed to the accredited panel beater, they move fast and get a quote, i receive a call to tell me it has been approved and the parts will be order, i express the fact that my rental is almost up and i cannot afford to be without a vehicle over December. To which the response was, your plan only covers 30 days. Fair enough, it does but it was not my fault that my vehicle sat at the wrong panel beater for 2 weeks. I then get a call from the panel beater to say, "oh sorry we cannot fix your car this year". I then emailed Discovery multiple times and called only to be ignored as if my email never reached their inbox. The negligence and ignorance is appalling. It is no one else's fault other than Discovery that this is now taking so long. The fact that my email requests for an update are ignored is disgusting customer service. Something i thought they prided themselves in...

WOULD NOT RECCOMEND