Building Insurance - Geyser

On Wednesday @ 09h10 I reported to Discovery Insurance that my Geyser was leaking of which is damaging my ceiling boards, the Call Centre Agent Natasja logged a call with Plumbcrew ***, to come out and rectify, as at 19h32, I still have not been called by Plumbcrew, nor have they even arrived, my ceiling is now at risk of collapsing not to mention my electrical wiring of which is a fire risk as a result of the water from the Geyser. You try to call, no joy. I changed my insurance over a year again from Outsurance, this seems to have been a HUGE mistake. Although Natasja from Discovery has tried to assist all she can, unfortunately the Plumbing Co. Plumbcrew has given Discovery Insurance a very bad reputation. I won't recommend Discovery Insurance