Broken Trust

<p>At then end of last month, Louis and Edna Groenewald ********** came to our home to change us to Discovery Insure. This was done with lots of fanfare and promises. When we asked about the cancellation of our old insurance they told us not to worry as they will take care of everything. We were very impressed. Great was our shock when on the 15th of June 2016, Discovery Insure and our previous policy's D/O were paid, a total more than R9000.00. I immediately sent Louis and Edna Groenewald an email asking what went wrong. The reply I got made me very angry. Enda said that now it was up to me to get the bank to send back the D/O of the old insurer, and gave me a copy of a letter they sent to the old insurer. What really makes my blood boil is that they never followed up with our old insurer to confirm that it had been cancelled. Why then did they take in upon themselves to cancel it, if they were not going to follow up? Now we are seriously out of pocket and we have to go to the bank ourselves and sort this all out. Just another example that you can trust no one. Shame on Louis and Edna for not giving us the service they promised. </p>