RJ
Ràbs Jugdhaw

1 reviews | Active since Feb 2019

20 Feb 2023, 09:16

Broken Promises for 2 Months and Going On

I have not been refunded after a written promise was made that it will definitely reflect in my account the next day. Promises for almost 2 months have been made and have fell astray by the many consultants. Not sure about the professionalism and competence of Discovery Insure staff but it is definitely questionable. Do you have to be a strong **** to be recruited by Discovery?

0
Replies (4)
Discovery Insure
Discovery Insure's reply20 Feb 2023, 09:50
Official
Good Day Rabs  J

Please accept our apologies for the delay and frustration this matter has caused. We are following up with our finance team and will revert with feedback as soon as received. 

Regards,
Discovery Insure

RJ
Ràbs Jugdhaw's update20 Feb 2023, 10:13
Reviewer Update
Can a senior manager not get involved to resolve this immediately. What’s going on. This poor service delivery is going to somehow affect your business.
RJ
Ràbs Jugdhaw's update20 Feb 2023, 12:41
Reviewer Update
🤣, maybe they are thinking of giving a gratitude of good will for the poor services rendered by Discovery Insure. Hope this response will be soon as you are promising.
Discovery Insure
Discovery Insure's reply20 Feb 2023, 14:14
Official
We have followed up with our finance team and have emailed the proof of payment to you. Once again, please accept our apologies for the delay.