Broken Promises

I joined Discovery Insure towards the end of March and did all the necessary steps to get the device installed into my vehicle. However when I got into my app it wasn't reflecting any drive points, it recorded my trips but did not update the daily amount at all. When I phoned to query they told me it was due to my battery saver being on which I had turned off due to knowing it won't work. I said fine and tried it again but the next day nothing. So I logged out of the app and tried to log back in. This is where the bigger problem started. I was unable to login and phoned them on the 22/04/24 and they told me they would phone me bag as they would need to investigate it. NO ONE phoned me back as promised. I phoned again the next day 23/04/24. I eventually got through to a supervisor that tried her best to help me which I appreciate but was informed that it's a system error as it kept sending me the same OTP and not generating a new one. She changed my cell number to another one to see if it would work but no luck. She informed me that they will escalate it and will be in touch the next day. I got NO FEEDBACK. I phoned again on the 06/05/24 to get more clarification and same hogwash of a story. She informed me that a ticket was logged but other than that there was no feedback. It was only on that day that I received an email from their portal stating that a ticket was logged by Angie Dube which made me question whether a ticket was logged when I first phoned with this problem. I left it and assumed that I would be in contact with someone about this as the consultant told me they would be in touch. Still NO FEEDBACK. I phoned back on the 13/05/24 and I'm still getting the same responses. System error or whatever. I keep getting "It's been escalated" etc. It is now the 17/05/24 and the team leader I spoke to assured me that someone would call me back at the end of the day (13/05/24). NO ONE HAS PHONED ME. I am getting sick and tired of having to phone you people demanding a service that I am paying for. I only changed to discovery due to these "wonderful" benefits yet I have not been able to experience them for more than a month now. What are you going to do about it? I am reaching the point where I just want to cut my ties with you ENTIRELY!