Broken glass, broken trust

My car was broken into whilst on holiday in Sodwana Bay on the afternoon on 27 April 2019. Happy Freedom Day to all! I registered the insurance claim the next day (Sunday) and was also assisted by a Discovery broker to put the claim for a replacement window in motion on Monday, 29 April 2019. The claim for the window was authorised on 30 April 2019. 1 May 2019 was a public holiday but I am still driving around without a left front passenger door window. Is this the Discovery Insure norm? I had to call Glasfit on 30 April 2019 to find out the status of my claim. I had to call Discovery this morning, 2 May 2019, to follow up. Why should I spend my money and time additional to my monthly premium to follow up a claim which should be handled by Discovery?