AW
Alistair W
1 reviews | Active since Aug 2013
07 Jan 2019, 14:22
Broken Device - Broken Promises
My DQ-Tracker was not working for over 4 weeks, since 4th November 2018. The only reason Discovery Insure let me know it was faulty is because I told them. In other words, you would not have picked this up unless I contacted you. This also means that you have put me and my family at risk because the device would not have picked up the vehicle's location should we have been in an accident or hijacked. The missing rewards for those 4 weeks were also promised to me - yet I have received nothing from you. I have sent numerous emails and have received no feedback.
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Discovery Insure's replyOfficial
08 Jan 2019, 09:29Good day Alistair
Thank you for raising your concerns.
We note that the device has been sending us a pulse since its installation. Our ( SVR ) technology , ****** vehicle recovery unit, will alert us constantly if there is a fault as it does a self check at all times. The only malware on your profile experienced at the time was related to a drive goal feed.
The matter has since been taken up with systems for correction and the relevant team is aware of the matter and a resolution is underway.
further feedback will be given to you directly.
We apologize for any inconvenience that this may have caused.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that the device has been sending us a pulse since its installation. Our ( SVR ) technology , ****** vehicle recovery unit, will alert us constantly if there is a fault as it does a self check at all times. The only malware on your profile experienced at the time was related to a drive goal feed.
The matter has since been taken up with systems for correction and the relevant team is aware of the matter and a resolution is underway.
further feedback will be given to you directly.
We apologize for any inconvenience that this may have caused.
Regards
Discovery Insure
Discovery Insure's reply08 Jan 2019, 09:29
Official
Good day Alistair
Thank you for raising your concerns.
We note that the device has been sending us a pulse since its installation. Our ( SVR ) technology , ****** vehicle recovery unit, will alert us constantly if there is a fault as it does a self check at all times. The only malware on your profile experienced at the time was related to a drive goal feed.
The matter has since been taken up with systems for correction and the relevant team is aware of the matter and a resolution is underway.
further feedback will be given to you directly.
We apologize for any inconvenience that this may have caused.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that the device has been sending us a pulse since its installation. Our ( SVR ) technology , ****** vehicle recovery unit, will alert us constantly if there is a fault as it does a self check at all times. The only malware on your profile experienced at the time was related to a drive goal feed.
The matter has since been taken up with systems for correction and the relevant team is aware of the matter and a resolution is underway.
further feedback will be given to you directly.
We apologize for any inconvenience that this may have caused.
Regards
Discovery Insure