Broken automated promises with zero communication

I had an accident with my mountain bike (MTB) on 12 December 2024. My MTB is insured with Outsurance, and my accessories are insured with Discovery Insure. Outsurance has already replaced the MTB at a significant cost, and I received regular updates throughout the process. Their service was fantastic.

In contrast, my experience with Discovery for the accessories claim has been a nightmare. The claim includes a broken mobile phone screen, GPS, smar****ch, and a few other items. While Discovery was quick to repair the mobile phone screen, the remaining accessories have been a struggle.

All my accessories are specified on the policy, so there should be no question about the validity of the claim. I have called four times, but the person handling my claim is never available and promises to call me back, which has not happened. I’ve also sent emails, but the only responses I receive are automated, filled with unfulfilled promises.

It has now been over a month since I initiated the claim, and I am still waiting for a meaningful response or resolution from Discovery Insure.

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