Brilliant customer experience and humility

My insurance was cancelled. I spoke to Boitumelo, whom I must say is the epitome of a great customer services /retentions consultant.She was efficient and knowledgeable.What touched me most was her humility and genuine concern for me as a person and a customer.She listened attentively, assured me of her assistance and encouraged me,displaying empathy and care.Boitumelo offered me different alternatives, looking out for my best interests therefore securing my business as a discovery insure customer. At the end of the conversation I walked away a happy customer with a reduced premium that is suitable my current situation.<br> <br> She is indeed a prime example of what a customer service consultant should be and an asset to Discovery unsure .She is the kind of employee every company should strive to have. One that can effectively balance customer expectations and business requirements and interest