Break down of trust

Dear All,

I have made numerous calls and sent multiple emails regarding a vehicle theft that took place on 4 November 2017. Discovery provided a hire-car for one month. My case has been open and counting for over 111 days, and counting.

Invariably it is me, the client, who needs to take the initiative with the follow-up. I am now waiting for a Mr/Ms Jathinm to escalate the issue for resolution.

In short, my Fortuner was ****** on 4 November 2017, and found by the police on the very same night. To date it has not been successfully repaired nor returned to me. I have been without my personal vehicle since 4 November.

I was provided with a hire car by Discovery for only a fraction of the period that I have been without a vehicle. Under the circumstances I believe that Discovery should compensate me for the extra cost, time and trouble this has incurred both to my company and myself. Secondly, CMC Auto-body in Germiston are not able to identify the cause of the brake light that continues to burn all the time. This is obviously a wiring problem. The vehicle was with Parktown Toyota, who have also not been able to fix it, and then for an extended period with CMC's own electricians. Under the circumstances, as the owner of the vehicle, I am very reluctant to take the vehicle back, as the risks of an intractable problem and poor service from Discovery has damaged my trust in both the repairs and the system that Discovery has overseen. I would like to apply to have the vehicle written-off or taken over by Discovery so that I can receive a full payout at the insured value. I look forward to to a speedy resolution to this situation, which has led to complete customer dis-satisfaction and a breakdown in my trust relationship with Discovery Insure. Regards, Mr MK Thomas