LM
Lesego M

1 reviews | Active since Jan 2015

16 Mar 2017, 19:15

BP Waterkloof Ridge unaware of Vitalitydrive fuel rewards

<p>I went to BP Waterkloof Ridge on Solomon Mahlangu Dr in Pretoria to fill up my tank using the Vitalitydrive fuel reward. I informed the petrol attendent of this but he was unaware of the process and requested the assistance of his supervisor- DAVID MAWELA. The petrol attendent explained to him but to my dismay, the supervisor turned to me and responded in a condescending and extremely dismissive manner that "a go kgonagale, o kreya di rewards mara o kase tshele petrol ka tsona" which means "that is impossible, you can get rewards but you cannot buy fuel with them". I then showed him the text from Discovery Insure but he just would not budge. I am extremely disappointed at the lack of courteous customer service. This was not the first time I use fuel rewards at a BP and for a supervisor to dismiss me in the manner he did like I know nothing I am talking of is flabbergasting. Very disappointing..</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply17 Mar 2017, 09:05
Official

Thank you for bringing this to our attention.

Please be advised that we have made contact today, however got your voice mail.

The vitalitydrive program is a program that rewards you for your driving performance and filling up fuel at BP or Shell garages, the reward itself is either a cash payout made into your account on a monthly basis, or the funds transferred to the Excess Funder Account.

We would appreciate some clarity on your experience and the issue raised, please contact us on *** for assistance.

Regards,

Sakhe

Discovery Insure