Bosch service refund delays

I took my car for service at Bosch and submitted a claim for a refund from my Discovery Insure Funder account on the 9th July 2024 (13 days ago). The process has been extremely frustraing and despite numerous attempts to resolve my issues through customer service, I have faced significant delays and lack of transparency regarding the processing and refund of my claim. Attempts of lodging a formal complaint and escalating to a supervisor have been met with complete silence.

This is totally unacceptable and i hope this matter can be resolved soon.