bogus insurance company

ITS WITH GREAT REGRET AND DEEP DISGUST THAT I SHARE THIS ENCOUNTER.I have badly being serviced by this company.I had a car claim logged ,and from day one all I had received is BAD SERVICE AND EMOTIONAL ABUSE from junior staff and sadly M.O.D.the communication level feedback wise has been pathetic,I have spent so much money for calling just to get services.scenario: my car was to be towed away to a repairer which was appointed by discovery,that never materialised,my car was stuck on a tow truck for 5days (01.06.18-05.06.18)in acute angle outside my yard in the street.discovery didnt do anything about.no calls of feedback about this what so ever.made a call to DISCOVERY INSURE,spoke to M.O.D he promised to make further arrangements and get back to me but still failled(05.06.18),he knocked off never left a handover report about my case.called again (06.06.18)spoke to M.O.D the car was then recovered to another repairer by the (09.06.18).NOW FOR ALL THESE DAYS OF AN INCONVIENICE THEY NOT WILLING TO RECTIFY AND MEET MY DEMANDS TO SORT OUT THIS MESS,after having 3mails ,no one has responded .now my car hire agreement had expired,the M.OD had said I have to sort it out myself discovery isnt responsible at all.I really need to take this foward legally ,I have asked to be emailled back the SERVICE CHARTER ,nothing has been done about till date.I will not stand for the abuse of this kind of service.please assist.