Bleddie USELESS insurance

Oh my goodness where do I begin ??? 1. Got insurance with Discovery drive because the consultant promised me cash back for good driving behavior, Uber discounts and cash back for fuel. This insurance was WAY more than I was paying but for the Uber discounts it would have made sence. - I got only fuel cash back. The other rewards I had to activate ( more on this later ) 2. Had to install the drive tracking device. All went well except the app doesn't work, keep on deducting points for cellphone usage but Im not ACTUAL on my phone. I can't use my GPS or listen to music through my bluetooth. So yes there goes my good driving points. I have to use my gps to get to clients so what the hell am I suppose to do. 3. Trying to add my partner to the app is impossible, the app adds him but then I just get a notification that my car is on the move without my permission. - futher adding to my horrible driving as not recorded trips deduct points. 4. Tried phoning and email and phoning and email and phoneing and emailing them about activatation of my rewards NO HELP. Keep on coming to the same dam conclusion that I need to activate it on the Discovery website. I CAN'T DO THAT BECAUSE WHEN I LOG IN AND GO TO THE INSURE PART IT ASK IF I WANT A QUOTE IT DOES NOT GIVE ME OPTIONS TO ACTIVATE MY REWARDS. I even told the opperater I will send her a screen shots, so she could see what is going on on my page.... still didn't work. I cant activate the rewards because it does not show I have insurance which was obviously active because my drive app worked on my car. 5. It does however show when I log in I have a life policy / retirement fund with them but this was CANCELLED years ago !!!!! Still it doesn't show or allow me to click on Discovery drive to activate any thing. 6. I did receive a mail back, very automated but asking me to open the attachement with my ID. No matter how many times I have tried ( seeing that my ID kinda remains the same ) I could't open the attachent. I hoped this attachment was the secret to unlocking my rewards but It was just automated. Tried replying and even leaving a screenshot that my ID do not work as passcode ..... ) After not getting any resolvement they did sent me a mail to ask if I coult rate their ****ing service !!!! 7. Oh now here is were it gets ****ed up ! I was in a accident on the 20th of Feb. I hid a brick on the R55. It instantly blown my tyre. I had to drive about another 40 - 50 odd meters to come to a stand still. Trying to pull in to a safe place in the bush. My daughter was with me and we had alot of electronics with us. I though Oh no worries .... Discovery probally already know we are in trouble because of their super awesome tracking device that is suppose to pick up impacts. sudden stops or disruptions. It was a horrible knock, I braked hard not to hid any more bicks but it was anyway to late. Surely this would have been picked up. Anyway it wasn't I didn't get a message to ask if I need help infact I couldn't even use my stupid panic button for in the event of an emergency because my app didn't have that option. So I had to phone and wait for my husband to come and help. In the meantime I had alot of people walking by asking if they could assist. I was trying to stay calm, trying to keep my daughter calm and telling the people in the bush we are just there out for the fun and we dont need assistance. My husband came to help me to change my weel. So glad we didn't get ******. 8. Phoned Discovery to ask if they will cover a tyre. No they cant said the consultant....well I left it at that and went to get new tyres and get weel alignment. At this stage I was fed up with bad service and ask discovery to cancel my insurance. Someone will contact me regarding this.... more of this later. 9. My car also felt weird and the guy at wheel and tyre said he think my rims are bent. They tested 3 bend. I dont believe all 3 was the bricks in the road but one atleast have to be because I was driving on a flat flat tyre for a while to come to a stand still. I phoned Discovery and they booked a inspection the next week, this time they still didn't phone me back regarding my cancellation so I hopefully waited because maybe they will pay the R1 129.57 tyre. The call never came. I did however get a email from a Mr S. Mnguni saying he tried contacting me ( the phone rang once and I was busy driving ) regarding my cancellation and I could mail him back with a time that will suite me for the phone call. At last I thought .. YES some sort or service... nope he never rep**** to my mail or phoned me back. 10. Awesome service from the inspection guys ( NOT DISCOVERY COMPANY ) they also send me results the following day , oh wow ! They will forward it to Discovery for a claim. 2 almost 3 weeks go by before Discovery contact me. 10. Discovery said your claim have been approved for the tyre and the rim damage wich totaled to a rough amount of R1800 but you need to pay a R5000 access. :( 11. Yet again I resend Mr S. Mnguni a follow up email why he never phoned me back after requesting cancellation back in Feb, yet again no reply. Please note this is his private email and I just rep**** to a mail he send so he did definitly got it. 12. I send another mail to the info department for a cancellation but still no one phoned me back.

Its just so irronic that I got a phone call in seconds when I ask for a quote but to cancel takes months. Feeling very unsave with my Discovery insure I have gotten other insurance because at this stage with my portfolio on discovery page not even showing I have insurance I need to feel secure. I will try to get hold of cancellations tomorrow again. I am already paying another insurance company so If they do not cancel my insurance I will get a laywer.

Please also note that this claim for my tyre (R1 129.57 and rim bend R 738.26 ) was the FIRST CLAIM I HAVE EVER MADE with any insurance company in 9 years, Its also the very first time ever I tried to do a claim.

I am so sorry but Discovery Insure is hands down the biggest letdown. Incredibly ***, at this moment I honestly feel like I was ****med into getting very expensive insurance for nothing.

DONT USE DISCOVERY DRIVE THEY WILL COST YOU ALOT OF MONEY, MUCH BETTER VALUE AT ANY OF THE OTHER COMPETETORS.

Sorry for my bad grammer I am literly shaking as I am typing this, just so disapointed and mad.