bitterly disappointed in Discovery

<p>I am bitterly bitterly disappointed in Discovery. I have been a raging fan for many years having almost all of my insurances with them. I feel that discovery is at the technology forefront of insurance , finance and health companies but their Customer Services have really made me regret my commitment to them and Question my policies.</p> <p>I was involved in an extremely traumatic vehicle accident almost 2 weeks ago. The emergency services and impact alert call Centre were amazing and then I had to deal with the claims process. There have been nonstop problems from the beginning.</p> <p>This morning I have made 7 phone calls to the call centre and left 3 messages for Eugenia. I was just out on hold for ages and then had to hang up. Out of desperation I requested to speak to a manager. After speaking to Minogue I was assured by her she would find out exactly what is happening and revert back to me within half an hour. Still no call and no clarity.</p> <p>I have no idea who to even turn to for help now.</p> <p>I was always told your insurance company is only good when a claim goes smoothly. Well clearly Discovery isn't that good after all. All I can say is I regret getting rid of my broker and regret going with Discovery.</p> <p> </p> <p>Claim number is ********** </p>