Bitter and spiteful

<p>I have been with discover insurance for the last year and half. I bought a new car in December, which meant me adding it to the existing policy. On the negotiations, the deal sounded great, Come February, the premium went up from R2799 to R3300.I Obviously did what a normal human being would, ie search for better deal. I got a great quote from anoth insurance company, which I liked and signed immediately. I then went and gave discovery the notice which was accepted. Now it starts getting exciting, I was informed that I do not have access to the bonuses that I had been saving everytime I put fuel at the BP. This is not the way this was sold to me, I was told I will have access to my portion that I contributed and lose the discovery portion. Guess what, you LOSE EVERYTHING on cancellation.</p> <p>On the same day, I requested that their tracker be removed from my vehicle on the 1st as I need a new installed from another tracking company, to which I was given a date of the 4th of April. I call discovery this morning to chech what time I should be expecting them, all the call centre agent Lerato could tell me was that it was cancelled and they will need to reschedule, to the 18th as that is the last available date. I can not instal tracker in my vehicle untill they have removed theirs, as this usually creates alot of comflicts with the units. They are not making this a priority as this is a not a sale in the process putting my wife and kids at risk as they vehicle is driving around untracked. Had this been sale, they would have made plans to do the installation asap. I offered the option of using my new tarcking company to remove this, I was told only their technicians can remove it. Please someone, HEEELLLLLPPPPPPPP</p>