BF
Bianca F

1 reviews | Active since Dec 2016

20 Jul 2023, 08:34

Billed *****ulently

A consultant by the name of Rendani Phanguphangu answered my call on the 10th July 2023 and I told him to extend my rental vehicle with Avis and he said he sorted out the matter and communicated with Pro-line express. However today I get an invoice from Avis after I had filled up the vehicle with petrol and made sure all is in order . I am being billed for the days he failed to extend. I even have communication

0
Replies (1)
Discovery Insure
Discovery Insure's reply20 Jul 2023, 10:36
Official
Good day Bianca F
 
 Thank you for sharing your views.
 
 We apologize for any inconvenience that may have been caused.
 
 The relevant management team has been made aware of your distress.
 
 A resolution is underway.
 
 Regards
 Discovery Insure