tT
tnatania T

1 reviews | Active since Jul 2016

23 Aug 2019, 08:39

Bianca Manaka - Employee of Gold at Discovery Insure

The review is NOT for Discovery Insure, as I had the worst experience with them twice in a row. My last claim I was treated like a ******** for 16 days by Renier du Plessis in order to "validate" my claim. Validation now requires a client to share her personal bank statement with a stranger and allowing this stranger to contact establishments for till slips by claiming he is me. Anyways, after this horrible experience, an extremly friendly & helpful lady named Bianca Manaka stepped in to save the day! She turned my claim around in literally 2 hours. From not knowing where my car is, what the damage report said and what the steps forward will be - to my claim being closed, my car being repaired and my transport sorted - ALL OF THIS WITH ONE PHONE CALL. So this review is NOT for Discovery - it's for Bianca. Thank you for taking away 16 days worth of stress and harassment, Bianca.

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Replies (1)
Discovery Insure
Discovery Insure's reply23 Aug 2019, 09:27
Official
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team. 

Regards
Discovery Insure