SH
Sthembile H
1 reviews | Active since Aug 2013
13 Feb 2020, 10:38
Beyond Pathetic Service
Discovery has been deducting money from me for items that I claimed for and were supposed to be removed from my schedule. This has gone on for over a year. When I informed Discovery about this, it has taken over a month and still my money has not been paid back to me. I have been told one story to another story. I do regret ever taking my insurance with them. as I continue to wait for my money
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Replies (3)
Discovery Insure's replyOfficial
13 Feb 2020, 15:09Good Day,
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.
As discussed, we are looking into resolving the issue and will provide more feedback before close of business.
Regards,
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.
As discussed, we are looking into resolving the issue and will provide more feedback before close of business.
Regards,
Discovery Insure
Discovery Insure's reply13 Feb 2020, 15:09
Official
Good Day,
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.
As discussed, we are looking into resolving the issue and will provide more feedback before close of business.
Regards,
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.
As discussed, we are looking into resolving the issue and will provide more feedback before close of business.
Regards,
Discovery Insure
SH
Sthembile H's updateReviewer Update
13 Feb 2020, 15:58Thank you for your response, I want my money back.
SH
Sthembile H's update13 Feb 2020, 15:58
Reviewer Update
Thank you for your response, I want my money back.
SH
Sthembile H's updateReviewer Update
18 Feb 2020, 11:05I would like to extend my gratitude to Mr Theo Mokhene, from the Executive Office (Discovery Insure), on the manner that he handled my complaint. He acknowledged the fault and corrected it at a respectable time, while keeping me well informed throughout. I got my money back. Thank you.
SH
Sthembile H's update18 Feb 2020, 11:05
Reviewer Update
I would like to extend my gratitude to Mr Theo Mokhene, from the Executive Office (Discovery Insure), on the manner that he handled my complaint. He acknowledged the fault and corrected it at a respectable time, while keeping me well informed throughout. I got my money back. Thank you.