Beyond myself - POOR Service

I am beyond myself...

Spoke to 3 Separate call centre agents when trying to process a claim for Car windscreen chips.

The first agent tells me I need to give her the exact TIME and date of when this took place. REALLY? I tell her I don't know as I come to realise this only today when Audi Service department pointed it out.

Second agent is the team leader... and in my dissatisfaction of the first and raising my voice, she tells me that I should not swearing at her by saying "FLIPPING"? once again my blood pressure climbs the roof...

3rd agent is the manager... He tells me not to deviate and stay focused on processing the claim.... Also noisy background and can hear more about the agents conversation next to him, than the one we having. He tells me its fine... i feel it's unprofessional

HOW DARE YOU!! Good customers will not tolerate and stay for this treatment