1 reviews | Active since Sept 2011
Beyond gatvol
Hail storm happened on 10/03/2024. Had excessive water pushing back up the Gutters (full of hail stones) and into my house. Submitted the claim 11/03/2024. To date I am still waiting for an outcome. Communication has been less than useless. I had assessors come through that didn't even bother to open up any of my equipment. They also gave me a damage report for an item that wasn't allocated to them in the first place. The claims department has been absolutely shocking this time around.
I was told last week already that an alternative assessor will be allocated due to my unhappiness with Repair On Call. More than a week later I still haven't heard anything back despite all my emails that I have sent following up.
This is creating issues with my place of work as its my laptops that are damaged and they have ZERO regard for urgency.
Such a shame though cause the first claim I put in the lady I was dealing with was such a lovely lady and helped me get everything sorted out with a dash of speed.
I am actually beyond irritated with this claim process and seriously considering going back to Naked Insure as there is none of this nonsense and they are unbelievably efficient.
I was then informed that they were out of office and was given Martha and Kgomotso email address to which i havent even had a response from either of them.
Like I said I am seriously considering changing my insurer. I don't pay more than 2k a month for service like this.
I was then informed that they were out of office and was given Martha and Kgomotso email address to which i havent even had a response from either of them.
Like I said I am seriously considering changing my insurer. I don't pay more than 2k a month for service like this.
This is over a month since I put in my claim and the fact that there is ****** all regard for me as a client especially after I have stated that it's my source of work.
This is over a month since I put in my claim and the fact that there is ****** all regard for me as a client especially after I have stated that it's my source of work.