Beyond frustrated

I have been with Discovery for a couple of years now. I was always a dependent on my dad's profile but in November last year we decided it was time for me to handle my own medical aid, car insurance etc. I set up my own profile on the discovery website and I was told that when they take my first payment, everything will be transferred from my dad's name to my name. A month later I still had a big red bar across the screen telling me that I need to install a dq track in order to have my points reflected. (I have had a dq track installed since September 2013)In December 2014 I emailed Fateen, my Discovery agent, and nothing was done, I then phoned the call centre and they told me it would be fixed in 48 hours. As i went on holiday for December I didn't follow up on the 48 hours, but when I had a look in January, the problem had still not been fixed. I emailed again and was passed on to another gentleman who told me to wait another 48 hours, and 72 hours later, it still hadn't been fixed. Since then I have been asking to cancel my Discovery Insure and all I get back is generic responses about sincerest apologies and such. I am very unhappy and VERY frustrated.