BEWARE, THEY REALY DO NOT VALUE OR SUPPORT YOU - ONBE BUSINESS OWNER TO ANOTHER!

You going to love this one! DISCOVERY, DISCOVERY INSURE DON’T CARE OR VALUE YOU AS PEOPLE..END OF STOREY..YOU ARE JUST A NUMBER. ..Although I do accept responsibility, let me start with that, I missed a single debit order.. ..But there should be a human understanding element. Real people, real life issues and the occasional human error. One bounced debit order has plunged us into complete financial crisis… I am a father of 3 boys, family of 5. We have been with discovery for over 15 years, have been loyal, faithful and committed to Discovery. We buy into the whole Discovery family concept, as a result we spend in excess of R40k with discovery Monthly, yes R40k We have been platinum for years through healthy choices, have moved our insurance to them, our life policy’s , have medical aid with them and even spend massively on the discovery credit card banking, we were told that we would be looked after, we were convinced this was the right choice, boy were we wrong! Until this happened and you all need to be aware, everything changed! ..And if I can save just one of you from going through what we did I will be SO happy.. THE STOREY: My wife had a car accident end of February this year, a few days before the new successful debit order came off. Discovery called to ask if she was ok and thankfully she said yes but when she asked them for a tow, this fateful response came back. Answer: Sorry Mrs Moor, we can’t as you are not covered, your debit order bounced for February. So they left her stranded there to my absolute horror and disbelief, still absolutely sure I can still resolve the situation, because surely we are great customers, we made a mistake? I immediately tried to call discovery that same day over the weekend to pay the arrears but there was no one to talk to or an opportunity to pay the missing debit order.. On the Monday I was told that this was not possible because they tried the debit order again on the 15th and this too failed, so we are simply not covered. Their almost casual and standoff response was that they emailed my broker… because apparently that was my preferred choice of communication (really!?). And for something so important!! My broker said she emailed me and that’s that, im simply not covered for the accident. I had to beg her to escalate it which she was very hesitant to do.. I honestly never knew we were not covered until the accident or every effort would have been made to pay the arrears, this I promise you. Even though these challenging financial times I have made every effort to pay at least my insurance and my medical aid.. COMPREHEND THIS: So we have not missed a debit order, hardly ever, have almost been fully covered from inception, missed one single month (completely unaware). Then they continued to deduct for March and April successfully. No problem. So in fact we are talking one month in the scale of life… Not a single call from anyone! I’m shocked beyond belief that with all the money we spend with them Monthly (A service we pay for!), and especially for a service I respect and value the most with medical aid, that with all the money and all the call centres they did not think it necessary to call me for 50 cents and let me know I was not covered! For something so important. ..but they did call me to tell me my sun turned eighteen and do I want to get him onto vitality for R1000 once off fee. They also call you if you are not making your fitness levels but they wont call you for anything that might cost them like insurance or medical aid. What if my medical aid also bounced and my wife was hurt and needed hospitalisation, oh my word, I think we got off lightly. We now must pay for her car repair now of R100k, we also have to pay for the other car, another R20k and what if we also had to pay for hospitalisation, I can’t comprehend. Im gob smacked, shocked, hurt and resentful. Do not let this happen to you, change your mode of communication to telephone, call your broker and ask them to call you, really people, don’t let this happen to you! Because of one single failed debit order for which I was completely unaware. To my many friends who are business owners and have their and their staffs policy’s with discovery, think again, you are paying a premium for a service you don’t get, consider better cheaper options where real people matter. Love and blessings to you all.. Lance Moor ***