NV
Nigel V

1 reviews | Active since Oct 2019

10 Sept 2020, 14:55

Beware of promises with Discovery Insure! They may be very difficult to achieve.

I had a car insured with Discovery Insure up till July this year at which stage I decided to replace the car. I arranged insurance with Discovery Insure from the 1st September, expecting it to be relatively easy to get the sensor installed. I have now spent approximately 2 - 3 days over the last week and a half trying to resolve issues with sensors. I have had three different sensors installed, had to request them in each case to correct errors on their side such as wrong sensor allocation, not enabling a change etc. I decided to use Discovery Insure because of the Vitality Drive benefits such as cash back on petrol purchases even though the insurance was much more expensive because I thought I would get more back through cash back than the extra cost, but I am realising that getting the cash back is almost impossible! Anyone considering Discovery Insure because of Vitality benefits beware! They will be extremely difficult to enable and even when enabled they will not work properly. I have no doubt given the time I have spent trying to resolve this that I have lost a lot fo money in the process.

0
Replies (2)
Discovery Insure
Discovery Insure's reply10 Sept 2020, 17:36
Official
Good day Nigel Volk, 
 
 Thank you for bringing your concern to our attention 
 
 We will investigate and provide feedback.
 
 Regards,
 Discovery Insure
NV
Nigel V's update26 Sept 2020, 06:33
Reviewer Update
I finally have a sensor in both cars I insured, and the app appears to be working OK. The money I spent driving back to TWT numerous times and the fact that if I had not phoned numerous times and chased them up at Discovery I am sure nothing would have been resolved, leave me with the perception that I will never move another car to Discovery and will not make any changes to my policy with the fear I might have to go through this again. 10 of the 25 potential points were awarded to me for the days they did not have the sensor installed, not sure why I am being punished for Discovery not getting their house in order? I would have thought I should get full points for the days they were floundering around. If the financial benefits don't show themselves to be worthwhile at Discovery I will move back to Outsurance where I was extremely happy with their overall service.